Privacy Policy

Sutton Law Professional Corporation — suttonlawyers.ca

Last Updated: May 17, 2026

1. Identity and Contact Information

This Privacy Policy describes how Sutton Law Professional Corporation (“Sutton Law,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website at suttonlawyers.ca or engage our legal services.

Sutton Law Professional Corporation is a law firm incorporated in the Province of Ontario. The firm’s principal, Alex Sutton, is a lawyer licensed by the Law Society of Ontario (LSO Licence #85892P). Our office is located at 10271 Yonge Street, Unit 308, Richmond Hill, Ontario, L4C 3B5.

Our designated Privacy Officer is responsible for overseeing compliance with this policy and all applicable privacy legislation. To exercise your data rights, submit a privacy inquiry, or file a privacy-related concern, please contact:

Privacy Officer: Alex Sutton

Email: info@suttonlawyers.ca 

Phone: 647-492-4929

Mailing Address: 10271 Yonge Street, Unit 308, Richmond Hill, ON, L4C 3B5

2. Types of Personal Information We Collect

Information You Provide Directly:

When you contact us, request a consultation, or retain our legal services, we may collect: your full name, email address, telephone number, and mailing address; details about your legal matter, which depending on the nature of your case may include immigration status and history, family circumstances (including information about children, spouses, and dependents), employment history and workplace grievances, financial information (income, assets, property details), and other sensitive personal information necessary to assess and advance your legal matter; and documents you provide, such as immigration applications, court orders, employment records, identification documents, and real estate agreements.

Information Collected Automatically:

When you visit our website, our systems and third-party analytics services automatically collect technical data, including your Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages visited, and time spent on our website. This data is collected through cookies and similar tracking technologies as described in Section 9 of this policy.

3. Purpose of Collection

We collect your personal information for the following specific purposes: to respond to your inquiries and assess whether we can assist with your legal matter; to provide legal services under a signed retainer agreement, including preparing and filing legal documents, representing you before courts and tribunals, negotiating settlements, and managing your case file; to communicate with you regarding your case status, appointments, deadlines, and court dates; to process payments, issue invoices, and manage trust account transactions for legal services rendered; to comply with our professional obligations under the Law Society of Ontario Rules of Professional Conduct, including conflict-of-interest checks, record-keeping requirements, and professional insurance obligations; to comply with applicable federal and provincial laws, including court orders, regulatory requests, and mandatory reporting obligations; and to improve the functionality and content of our website through anonymised analytics.

We do not use your personal information for purposes unrelated to those stated above without providing you with prior notice and obtaining your consent.

4. Consent

By submitting your personal information through our website contact forms or by contacting our office directly to request a consultation, you grant us consent to collect and use that information for the purpose of responding to your inquiry and assessing your legal needs.

If you retain our firm for legal services, we will obtain your express, informed consent through a written retainer agreement that clearly outlines the scope of services, fees, and the specific purposes for which your data will be collected, used, and disclosed.

We will only send you marketing or promotional communications, such as newsletters or legal updates, if you provide separate, express opt-in consent. You retain the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, without affecting the services already provided to you. Please note that certain information may need to be retained even after withdrawal of consent to comply with our professional obligations and applicable laws.

5. Solicitor-Client Privilege and Confidentiality

Information you share with us in the context of a solicitor-client relationship is protected by solicitor-client privilege and our professional duty of confidentiality under the Law Society of Ontario Rules of Professional Conduct. This protection is separate from and in addition to the protections afforded by privacy legislation.

Please note that information submitted through our website contact forms or by email before a retainer agreement is signed may not be protected by solicitor-client privilege. We strongly advise you not to include highly sensitive or confidential details in initial online inquiries. Once a retainer is signed, all communications regarding your matter are protected.

6. Third-Party Sharing and Service Providers

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

With service providers who assist in our operations, including our website hosting provider (WordPress / [Digital Ocean USA]), our analytics provider (Google LLC, United States), our advertising measurement provider (Meta Platforms, Inc., United States), our email service provider (Google LLC, United States), and our payment processor (various Canadian banks]). With government authorities, tribunals, courts, opposing counsel, or other parties as necessary and appropriate to represent you and advance your legal matter. With the Law Society of Ontario, the Lawyers’ Professional Indemnity Company (LAWPRO), or other regulatory bodies as required by our professional obligations. With other lawyers, experts, or consultants retained to assist with your specific matter, with your knowledge and consent. As required or permitted by applicable law, including in response to a court order, subpoena, or lawful governmental request.

All third-party service providers who process data on our behalf are contractually bound to protect your information and use it only for the purposes for which it was disclosed.

7. Cross-Border Data Transfers

To operate our website and measure advertising effectiveness, we use third-party analytics and advertising tools whose servers are located in the United States. Specifically:

Google Analytics 4 (operated by Google LLC, Mountain View, California, USA) collects website usage data including IP addresses, pages visited, and browsing behaviour. Data is stored and processed on servers in the United States.

Meta Pixel (operated by Meta Platforms, Inc., Menlo Park, California, USA) collects device identifiers, browsing activity, and IP addresses to measure advertising performance. Data is stored and processed on servers in the United States.

Because these services are hosted outside of Canada, your technical browsing data may be subject to the laws of the United States, including potential access requests by US governmental authorities. We take reasonable contractual and technical measures to ensure these providers maintain adequate data protection standards.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law and professional obligations:

Client case files and retainer agreements: Retained for a minimum of six (6) years following the conclusion of the matter, in accordance with the Law Society of Ontario By-Law 9 record-keeping requirements and Canada Revenue Agency (CRA) financial record retention obligations. Certain files (e.g., wills, real estate title documents) may be retained longer in accordance with professional standards.

General consultation inquiries that do not result in a signed retainer: Purged from our active systems within twenty-four (24) months of the last communication, unless retained for conflict-checking purposes.

Financial records, invoices, and trust account records: Retained for a minimum of six (6) years from the end of the relevant taxation year (CRA requirement) or ten (10) years for trust account records (Law Society of Ontario By-Law 9).

Website analytics data (Google Analytics 4): Retained for a maximum of fourteen (14) months.

9. Security Safeguards

We deploy physical, technical, and administrative safeguards to protect your personal information against unauthorised access, loss, theft, or misuse. These measures include encrypted website communications using SSL/TLS protocols, restricted access to client files on a need-to-know basis, secure password policies for all staff and systems, secure physical storage of paper files at our office, and the use of reputable, industry-standard third-party service providers.

While we take reasonable precautions commensurate with the sensitivity of the information, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We use the following categories:

Strictly Necessary Cookies: 

Essential for basic website operation (session management, security). Cannot be disabled.

Analytics Cookies — Google Analytics 4 (Google LLC, US): 

Advertising Cookies — Meta Pixel (Meta Platforms, Inc., US): 

You may manage cookie preferences through your browser settings. You may also opt out of Google Analytics using the Google Analytics Opt-Out Browser Add-on, and manage Meta advertising preferences through your Facebook account settings.

For full details, please see our Cookie Policy at suttonlawyers.ca/cookie-policy/.

11. Your Rights

Under applicable Canadian and provincial privacy legislation, you have the following rights: Right of Access — request access to the personal information we hold about you. Right of Correction — request correction of any inaccurate or incomplete information. Right of Withdrawal — withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Right of Deletion — request deletion of your information where it is no longer necessary, subject to our legal and regulatory retention obligations.

To exercise any of these rights, contact our Privacy Officer using the information in Section 1. We will respond to verified requests within thirty (30) days.

12. Complaint and Recourse Process

If you have a concern regarding our data handling practices, please submit a written complaint to our Privacy Officer. We will investigate all complaints and provide a formal written response within thirty (30) days.

If you remain dissatisfied with our internal resolution, you have the right to file a formal complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or, if applicable, the Commission d’acces a l’information du Quebec (CAI) at www.cai.gouv.qc.ca.

13. Children’s Data

Our legal services and website are intended for adults. We do not knowingly solicit or collect personal information from individuals under the age of 18. Where our legal services involve matters concerning a minor (such as child custody, child support, adoption, or immigration for dependent children), all communications and consents are handled through the parent or legal guardian.

14. CASL Compliance (Electronic Communications)

When you submit a contact form on our website to request a consultation, you grant us implied consent under CASL to respond to your specific inquiry via email or telephone. This implied consent is valid for six (6) months from the date of your inquiry. If you sign a retainer agreement, implied consent extends to twenty-four (24) months following the conclusion of the matter.

We will only send ongoing promotional or marketing communications if you provide separate, express opt-in consent. You may withdraw consent and unsubscribe at any time by clicking the ‘Unsubscribe’ link in any email, or by contacting us directly. We will honour all unsubscribe requests within ten (10) business days, as required by CASL.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable legislation. When we make material changes, we will update the ‘Last Updated’ date at the top of this page. We encourage you to review this policy periodically.